Refund Policy

Effective October 21, 2026.

• Kit 01, the Kit 01 Team License and other one-time kit purchases: full refund, no questions asked, if you ask within 14 days of purchase.
• Company Install ($1,997 one-time service): full refund if you cancel by email before your first live training. After the first training, it isn't refundable. Full details are in section 7A of our Terms.
• Rep Membership, monthly: cancel anytime online and you won't be charged again; access continues to the end of the month you paid for. We don't refund partial months.
• Rep Membership, annual: full refund if you ask within 14 days of any annual charge (your first one or a renewal). After that, cancel anytime and it won't renew; access continues to the end of the paid year.
• Team plans: full refund within 14 days of your first payment. After that, cancel anytime; seats stay active through the paid month and no partial months are refunded.
• Reservations (pre-sale): cancel a reservation before your first charge and you pay nothing.
• Kit 01 credit: if you're refunded for Kit 01, the $47 membership credit tied to that purchase no longer applies, and any unused part is removed from your account.
• How to ask: email support@thedaycompany.us from the address you paid with, or reply to your Stripe receipt. We process approved refunds within 5 business days to your original payment method; your bank may take 5-10 more business days.
• Your legal rights: where the law gives you more rights than this policy, those rights apply.